Service Desk Specialist with C1 English (Remote)

Núm. de vacantes: 1

We’re looking for a Service Desk Specialist with C1 English to deliver high-quality IT support in a dynamic, global setting.

Requirements:

• English proficiency level of C1. 
• 1 – 2 years of experience in the role.
• Managing IT assets: utilizing CMDB tools efficiently.
• Experience managing ITSM tools, preferably ServiceNow.
• Ticket analysis to determine if it’s necessary to recategorize it.
• Prioritization of incidents according to the requirements indicated in the Service Levels.
• Incident diagnosis and resolution. 
• Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk.
• Coordination with the rest of service towers for collaboration on defining the incidents solution.
• Active Directory knowledge.
• Experience with monitoring tools.
• Superior Technician in Management of Compute Systems or similar valuable.

Valuable skills:

• Technical knowledge on:
  – M365 (Teams, Sharepoint, Exchange, Office).
  – Windows 10/11/MacOS.

Compensation: